No matter where you live, the truth is that you have your choice of many HVAC companies. There can be a lot of options, but not all of them are the right choice. In this blog, we’ll review some of the signs of a trustworthy HVAC company, and what you should expect from your local cooling and heating pros.
5 signs of a trustworthy HVAC company
1. Timely service
Dependable HVAC companies appreciate the time of their clients. They do not keep you waiting, or lie about what time they’ll be to your home. After all, an HVAC emergency breakdown is stressful: you want a team that is going to be there to help you when they say they’ll be there.
More than that, a trustworthy HVAC company should offer 24/7 service. It shows that they take customer emergencies seriously, and that they’re dedicated to getting the job done.
2. Certified HVAC technicians
Only the best HVAC businesses hire certified technicians. Preferably, these techs should be certified by the North American Technician Excellence (NATE) program, which is widely considered to be the top-notch technician training and certification program in the hemisphere.
Certified professionals are knowledgeable, efficient, and expert in air conditioner and furnace repairs. Ask any business you’re thinking about working with what kind of training and experience their techs have.
3. Affiliation with a manufacturer
The top tier of HVAC companies typically have an affiliation with a particular brand or manufacturer. This means that the company meets the manufacturer’s standards for quality installation, service, and more. For example, Comfort Air is a Factory-Authorized Carrier Dealer, which means Carrier stands by our work and our techs.
Ask any HVAC pro you’re thinking about working with what kind of affiliations they have. Is there any other company vouching for the quality of their work? If not, you might want to look elsewhere.
4. Condition of the HVAC company vehicle
This might sound silly, but it’s a good litmus test if everything else checks out. The condition of the company vehicle says a lot about their quality of services. A well-kept and clean vehicle that bears the company name is a sign that the company takes pride in its work. It’s also an indication that the company wants to make the best impression on the customers.
In contrast, a dirty-looking vehicle is a sign that the company does not takes its work seriously or does not think much about its reputation. That company might not be legitimate, or have been in business all that long.
5. Online reputation
A company with mostly positive reviews online can be trusted to take care of your heating and cooling system. Companies win the trust of the customers by providing dependable and honest services. If they try to dupe the customers, their online reputation will reflect the action.
However, if they serve customers with professionalism, integrity, and care, customers will have nothing but positive words to say about the company. That’s one of the reasons Comfort Air has great reviews!
Look past the lowest price if you want the best value
When searching for an HVAC company, you should not look for the lowest price. If you go for price alone, you are almost guaranteed to find a company with an unprofessional, uninsured, and uncertified professionals with bad customer service reputation.
Ultimately, this can end up costing you more in the long run if that said company does a bad job.
Need a trustworthy HVAC company? Turn to Comfort Air!
Need a dependable HVAC company in McComb or around? Contact our team here at Comfort Air. We have a team of NATE-certified and experienced technicians, and we’re ready to help you with your cooling and heating needs.