Here are the 5 signs of a trustworthy HVAC company

No matter where you live, the truth is that you have your choice of many HVAC companies. There can be a lot of options, but not all of them are the right choice. In this blog, we’ll review some of the signs of a trustworthy HVAC company, and what you should expect from your local cooling and heating pros.

5 signs of a trustworthy HVAC company

Signs of a trustworthy HVAC company1. Timely service

Dependable HVAC companies appreciate the time of their clients. They do not keep you waiting, or lie about what time they’ll be to your home. After all, an HVAC emergency breakdown is stressful: you want a team that is going to be there to help you when they say they’ll be there.

More than that, a trustworthy HVAC company should offer 24/7 service. It shows that they take customer emergencies seriously, and that they’re dedicated to getting the job done.

2. Certified HVAC technicians

Only the best HVAC businesses hire certified technicians. Preferably, these techs should be certified by the North American Technician Excellence (NATE) program, which is widely considered to be the top-notch technician training and certification program in the hemisphere.

Certified professionals are knowledgeable, efficient, and expert in air conditioner and furnace repairs. Ask any business you’re thinking about working with what kind of training and experience their techs have.

3. Affiliation with a manufacturer

The top tier of HVAC companies typically have an affiliation with a particular brand or manufacturer. This means that the company meets the manufacturer’s standards for quality installation, service, and more. For example, Comfort Air is a Factory-Authorized Carrier Dealer, which means Carrier stands by our work and our techs.

Ask any HVAC pro you’re thinking about working with what kind of affiliations they have. Is there any other company vouching for the quality of their work? If not, you might want to look elsewhere.

4. Condition of the HVAC company vehicle  

This might sound silly, but it’s a good litmus test if everything else checks out. The condition of the company vehicle says a lot about their quality of services. A well-kept and clean vehicle that bears the company name is a sign that the company takes pride in its work. It’s also an indication that the company wants to make the best impression on the customers.

In contrast, a dirty-looking vehicle is a sign that the company does not takes its work seriously or does not think much about its reputation. That company might not be legitimate, or have been in business all that long.

5. Online reputation

A company with mostly positive reviews online can be trusted to take care of your heating and cooling system. Companies win the trust of the customers by providing dependable and honest services. If they try to dupe the customers, their online reputation will reflect the action.

However, if they serve customers with professionalism, integrity, and care, customers will have nothing but positive words to say about the company. That’s one of the reasons Comfort Air has great reviews!

Look past the lowest price if you want the best value

When searching for an HVAC company, you should not look for the lowest price. If you go for price alone, you are almost guaranteed to find a company with an unprofessional, uninsured, and uncertified professionals with bad customer service reputation.

Ultimately, this can end up costing you more in the long run if that said company does a bad job.

Need a trustworthy HVAC company? Turn to Comfort Air!

Need a dependable HVAC company in McComb or around? Contact our team here at Comfort Air. We have a team of NATE-certified and experienced technicians, and we’re ready to help you with your cooling and heating needs.

How heat pumps work, and why you should consider one for your home

Heat pumps are increasing in popularity here in southwestern Mississippi, and there’s a reason for that: these versatile systems are capable of both cooling and heating your home, are energy-efficient, and are perfect for our mild winter climate here in McComb. In this blog, we’ll review how heat pumps work, and why you should consider one for your home.

One of the best places to get started on your heat pump journey? Contact our team to schedule a free in-home estimate for cooling installation.

How heat pumps work

Unlike air conditioners and furnaces that cool or heat air, heat pumps operate by extracting heat from air and moving it.

Where the heat is moved to depends on the season: in the summer, the heat pump draws the heat out of your home’s air and moves it outside, cooling the inside of your home. In the winter, this is reversed, and the heat pump pulls warmth out of outside air and moves it inside your home to make your family comfortable.

This process is accomplished with refrigerant, which absorbs heat and releases heat when it reaches a condenser. This refrigerant travels in an insulated line between an outside unit and your home.

It’s just physics, really. What’s more, you currently have a heat pump system in your home, and you probably didn’t even know it. Your refrigerator keeps your food cold using the same technology, removing heat from the interior of the fridge and releasing it outside of the fridge.

In fact, most air conditioners use the same process at heat pumps. Your home’s air conditioner is also extracting warm air from your home and putting it outside. It’s just not reversible for winter heating use.

What are the benefits of heat pumps?

Heat pumps have several advantages over traditional air conditioners and furnaces. Let’s review them:

One System

Heat pumps are capable of providing both cooling and heating and reverse between seasons, which means you only need one system, not two. That’s one less system to buy, maintain, repair, and eventually replace. Over the long haul, that can represent a huge cost savings.


Heat pumps use energy to move heat from one location to another. This is far more energy-efficient than the way furnaces and air conditioners operate, and you’ll see the savings on your monthly energy bills.

Perfect for Mississippi

The one big downside about heat pumps is that they’re not suited for true cold-weather winter climates, as they can’t provide quite the warming power of a furnace. However, here in McComb and southwestern Mississippi, our mild winters make a heat pump a great option for your home.

Heat pump options

At Comfort Air, we install a wide variety of Carrier heat pumps, including some that have advanced features and options. Here are a few of them:

  • Variable Speed: Just like with air conditioners, a variable-speed heat pump can adjust its operating speed to maximize comfort and energy savings. Enabled with this technology, the Carrier Infinity 20 Heat Pump With Greenspeed Intelligence is considered one of the best systems on the market today.
  • Upgrade In Steps: For many of Carrier’s heat pumps, the indoor component is universal, allowing you to replace the outdoor unit but keep the indoor setup the same. This is true for the Carrier Infinity 18VS Heat Pump.

Call Comfort Air for more on heat pumps (and a free, in-home estimate)

If you’re weighing whether a heat pump is right for your home (or need to know more about how heat pumps work), continue your research by giving the team at Comfort Air a call at (601) 684-2072 or contact us online. We offer free in-home estimates on new systems.

Here are the 5 signs that you need a replacement furnace for your home

If your furnace could talk, chances are it would tell you when it was about to breakdown, or needed to be replaced with a newer model. Unfortunately, your heating system can’t talk. However, there are signs that you need a replacement furnace if you know what to look for, listen for, and watch for.

In this blog, we’ll review the signs that you need a new furnace. If you’re experiencing any of these problems, contact Comfort Air for a free in-home estimate on furnace installation.

Five signs that you need a replacement furnace in your home

If your heating system is getting up there in age, it might be time for a replacement furnace. However, what are the signs that your system is on its last legs? Let’s review the five signs that you need a replacement furnace in your home:

Pictured: Comfort Air tech providing homeowners with a free in-home estimate on a new replacement furnace.

If you need a replacement furnace, contact us for a free in-home estimate.

#1. Your energy bills have skyrocketed

As the years go by, your furnace needs more energy to generate heat, which can lead to a spike in your energy bills. In other words, you will be paying more for less heat if the furnace is not replaced or repaired.

There comes a time in every furnace’s lifespan when heating repair no longer makes sense from a financial or comfort perspective. It’s time to replace the system. When that day comes, you should really speak to the team here at Comfort Air. We can help you find an energy-efficient heating system that will save you on your bills for years to come.

#2. Your heat exchanger is damaged

The heat exchanger is the component in the furnace that actually generates the heat. Over time, the constant expansion and contraction of the metal due to heat can cause the exchanger to crack. 

In many cases, the cost of replacing the heat exchanger is so high that it doesn’t make sense to just replace it. In fact—unless your furnace is brand-new or covered under manufacturer’s warranties—a new furnace might be the better choice, since you’ll get a boost in energy-efficiency and a fresh slate.

There is no scenario in which you should just leave a cracked heat exchanger as-is. In some cases, a cracked heat exchanger can emit dangerous gases like carbon monoxide. For your safety and the safety of your home, please call Comfort Air if you suspect your heat exchanger has a problem.

#3. Your furnace requires frequent repairs

This is known as the “money-pit” furnace. If your furnace needs repairs every winter, wouldn’t you save money by just biting the bullet and upgrading to a new system? We think so!

A good way to make this decision is to do some back-of-the-envelope math. Think: how much have you paid in furnace repairs over the past two winters? If the answer is over $100, it might be a good idea to think about a new system.

#4. Your furnace is making strange noises

If your furnace makes rattling or popping sounds when you turn it on, there is something wrong with it. It’s one of the most common signs of age, and it’s often the death throes of an old furnace.

If the blower also turns on and off on its own, or blows cold air along with making strange noises, you need a new furnace—pronto. Call Comfort. Our team can help you diagnose the issue and determine what your next steps need to be.

#5. You have a dry or dusty home

Your furnace does more than keep your home warm—it keeps the air clean as well. If your home gets dusty quickly or the air is dry, chances are your old unit needs to be replaced. Dry air can lead to sinus issues. Those sniffles might not be the beginnings of a cold.

Of course, you can best ensure that your furnace or heat pump is clean with an annual furnace tune-up from our team.

Call Comfort Air for a quote on a new furnace or heat pump

If it’s time for an upgrade, turn to the local experts at Comfort Air. We offer free in-home estimates on new furnaces and heat pumps. To get started, contact us.

Here are the five benefits of fall heat pump maintenance

It’s autumn here in southwest Mississippi. In addition to pumpkin spice lattes, cooler weather is on the way. Is your heat pump ready? In this blog post, we’ll review the five benefits of fall heat pump maintenance, and why you should call Comfort Air for tune-up service.

If your home has a heat pump, it’s important to have a professional HVAC technician take a look at it before you start using it this winter. After the long summer, we need to make sure everything is still working right.

HVAC Tune Up McCombReasons to book your fall heat pump maintenance with Comfort Air

Here are just five of the reasons you should call Comfort Air for a professional heat pump tune-up here in McComb and surrounding areas of southwestern Mississippi.

1. Your system has been working all summer

Unlike traditional air conditioners or furnaces, heat pumps are in use all year long. This means that your heat pump has been working hard to keep your home cool this summer. Before you ask it to keep your home warm this winter, get a tune-up.

With heat pump maintenance, we’ll be able to address any problems or faults that may have developed over the summer. We’ll also be able to ensure that you’re getting optimal performance in the colder months ahead.

2. Increase your system’s lifespan

Regular maintenance and upkeep can lead to a longer heat pump lifespan. Over time, the parts with a heat pump begin to experience normal wear-and-tear. Without regular service and attention, these parts are at risk to break—causing a breakdown and possibly leading you to need a new system after a shorter amount of time than otherwise.

In contrast, regular heat pump maintenance ensures that such parts are cared for and able to last longer. During a Comfort Air maintenance visit, our professional NATE-certified technician will lubricate moving parts, clean the heat pump, and inspect the rest.

The result? Less wear-and-tear this winter—and a longer life for years to come.

3. Make sure you’re getting energy-efficient performance

Regular maintenance will also ensure high-efficiency heat pump performance. This helps you keep your electric bills down during the winter months. In fact, with regular biannual maintenance on your heat pump, you can have an energy-efficient winter and summer with your system, all while avoiding the cost and headache of breakdowns.

4. Lower the risk of a heat pump breakdown

Another great benefit of regular maintenance is that it reduces the risk of emergency breakdowns. That’s because the parts of your heat pump have been checked out and any potential issues have been fixed—all before you turn on the system for the year.

5. Maintain your system warranty

Most heat pumps come with a manufacturer’s warranty, designed to address any problems with the system and give you peace of mind. Sounds great, right? But, look closely: many warranties have the fine print that heat pump maintenance from a professional HVAC company is required to keep the policy intact.

If you want to keep your warranty around (and who wouldn’t?), schedule a tune-up with our team.

Call Comfort Air for tune-ups and service!

In all reality, your heat pump should get two checkups every year: one in the spring, and one in the fall. If you have yet to have your heat pump looked at by the professional technicians at Comfort Air, don’t wait another day! Give us a call at (601) 684-2072 or contact us online.

Here’s how you can diagnose loud furnace noises in your home

Loud Furnace NoisesFurnace noises should not be ignored. They can signal serious furnace problems. Most old model furnaces make a lot of noise, and both old and new model furnaces make humming noise or minor pops.

However, if you hear loud furnace noises, they could indicate a serious furnace problem that requires attention of a furnace repair technician.

Ignoring loud furnace noises is a mistake that can result in costly repairs or replacement later on. Here are three noises to listen for:

1. Loud scrapping noises

A loud scraping noise coming out of the furnace duct could indicate a problem with the blower wheel of the furnace. The noise may be because the blower wheel has come loose and is banging against the metal casing. The wheel may have come loose from the motor shaft that needs to be tightened by a professional.

The scrapping noise may also be because the blower wheel is broken. Also, a motor mount might have broken, causing the blower assembly to drop and hit the metal casing. A professional technician can diagnose the problem and resolve it by taking appropriate measures.

2. Whistling noises

You should try to determine where the whistling sound is coming from. Most often, gaps in the duct can result in the furnace making a whistling noise. Also, the sound may come from a small hole located near the connecting point between the furnace and the duct.

A clogged filter may also cause a whistling furnace noise. When the filter becomes clogged, the whistling noise will be made when the air passes through the tiny holes. You should pull out the filter and find out if the whistling noise stops.

In case the filter is caked with dirt, you should have it cleaned or replaced by a professional technician. This will not only solve the noise issue but also prevent serious furnace damage.

3. Loud popping or banging noises

Do you hear a loud pop or bang when the furnace is turned on? If so, it may indicate dirty furnace burners that should be cleaned by a professional technician to avoid damage to the furnace. Dirt or dust on the furnace burners results in an excess buildup of gas. As a result, the gas will ignite the burner after a delay, and you will hear a small bang.

You should not ignore any furnace noise of this nature because the explosion can crack the heat exchanger, resulting in expensive repairs.

Call Comfort Air for furnace maintenance and avoid furnace noises

Regular maintenance of the furnace will ensure optimum performance for the longer period. When it comes to furnace repairs, you should always contact a certified and experienced furnace technician.

You can contact Comfort Air if you want the help of NATE-certified and experienced technicians in the area of McComb, Mississippi.

6 common boiler problems homeowners encounter

Common Boiler ProblemsThe central heating system, in addition to the hot water heater, is entirely dependent on the boiler in your home. In a way, the boiler is the heart of the heating system inside the home.

Most of the people don’t give much thought to the boiler system. They expect the boiler to continuously provide hot water whenever required. Therefore, a problem with the boiler can lead to a great discomfort for those in your home.

The issues with the boiler usually occur if the heating devices have been inactive for long periods. That’s why it’s important to get the heating system serviced regularly so that major boiler problems do not occur.

Here are 6 common boiler problems that usually occur with your heating system. Call Comfort Air for any of your furnace, boiler, or heat pump repair needs.

1. The boiler shuts off automatically

There are many reasons that your boiler could be turning off automatically. Some of the factors that cause the boiler to turn off include thermostat problems, a faulty pump, a frozen condensate pipe, or trapped air.

An experienced technician can bleed the radiator to remove the trapped air. Also, the technician can thaw the condensate pipe if it’s frozen during the winter. That’s not common here in southwestern Mississippi, but it can happen.

2. A faulty thermocouple

A faulty thermocouple is yet another common boiler problem can result in pilot light to extinguish itself. However, damaged seals can also be a cause for the pilot light to shut off automatically. In either of the situation, you should call a professional technician to resolve the issue.

3. Radiator problem

A rusted radiator pipe is another boiler problem. Due to the buildup of rust, the radiator is not able to heat properly. The technician can detect whether the radiator is working properly and then take necessary actions to resolve the issue.

4. A leaking or dripping boiler

The boiler may leak and drip for many reasons. A loose connection inside the boiler or broken parts can result in the leakage. This is one of the common boiler problems that can only be fixed by an experienced and qualified technician. Learn about our furnace repair services.

5. A noisy boiler

A noisy boiler usually results due to the buildup of lime or air in the heat exchanger. As a result, you will hear rumbling, gurgling, banging, or whistling pipes.

In order to resolve the problem, one of the Comfort Air technicians can either bleed or power flush the radiator. This will help remove the lime and air that can become trapped inside the system leading to strange noises.

6. Boiler pressure problem

In pressurized heating systems, the boiler may keep on losing the pressure. This can be caused either due to an issue with the expansion vessel or a water leak. Your Comfort Air technician can resolve by re-pressurizing the boiler.

Call Comfort Air for help with your common boiler problems

If you want the expert help of experienced and reliable technicians in southwestern Mississippi, you should contact our team. For more than two decades, our company has been providing expert services for common boiler problems—as well as heating and cooling issues—in McComb, MS and surrounding areas.

6 common heating problems you should not ignore

Common Heating ProblemsHere, we have compiled a list of six common heating problems. It’s recommended that you do not ignore these problems as, if not addressed immediately, they could lead to costly repairs.

Call Comfort Air for all your furnace repair needs.

1. Weak pilot light

In a gas-powered heating system, the pilot light must be continuously lit. If the pilot light is not lit, you should call a technician immediately to reignite the light.

Also, you should check the strength of the pilot light. The flame should be bluish and not yellow. A yellowish or weak pilot light is dangerous as it can indicate that the carbon dioxide is leaking inside the home.

While carbon monoxide gas is not flammable, it can prove lethal if inhaled.

2. Ductwork blockage

The ductwork of your central heating system is so extensive that it often winds through your entire house. A blockage in the ductwork can occur from insects, rodents, or other pests. Sometimes dust, mold, and mildew accumulate inside the ductwork.

A professional Comfort Air technician will inspect the ductwork and perform any work necessary to clear ductwork blockage.

3. Improper heating

If you notice that the room does not get adequately warm, it may be because heat is leaking from the ductwork. Also, the radiators may require bleeding to release the trapped air.

Again, our professional technicians can diagnose the problem and perform the required repairs to rectify the problem.

4. Malfunctioning thermostat

The thermostat can sometimes malfunction, meaning that the central heating system does not properly warm the room. A malfunctioning thermostat may also result in a misreading of the actual temperature inside your home.

You need to call an experienced HVAC technician to recalibrate the thermostat for you. If the thermostat cannot be repaired, the technician will replace it with a new one to resolve the problem.

5. Timer problems

A faulty timer is another common heating issue. The timer can reset itself due to many reasons, including a power spike. Sometimes, the timer stops working altogether. A professional technician can diagnose the problem and take actions to resolve the issue. If needed, the technician can replace the timer using specialized equipment.

6. Creaking noises

Your heating system sometimes makes creaking noises. This is usually caused due to the heating up of the pipes that are tightly fitted to the walls or floors. In order to resolve the issue, the holes through which the pipes go through should be made slightly bigger.

Comfort Air fixes common heating problems

To connect with professional and reliable technicians, you should contact us. We can help resolve all types of common heating problems in the southwest Mississippi, including Brookhaven, Natchez, and McComb.

Signs that you should consider heating repair

By this point in the season, you’ve probably been running your furnace for several months now. After all, nights have been cooler, and it’s important for you and your family to stay warm when you’re inside. However, all that heavy lifting from your heating system may have led to significant wear-and-tear, and your furnace could be flirting with disaster and might be in need of repair.

Comfort Air—located in McComb, Mississippi—can help you and your family identify and deal with any issues in your home’s furnace system.

Certified-Furnace-RepairWhat are the signs my furnace is struggling?

  • Most furnaces, depending on how they’re maintained throughout their lives, have an average lifespan of between 16 and 20 years. If your furnace is getting up there in age, it might be time to think about a replacement system.
  • If you’ve noticed your gas or electric bill steadily increasing without a major change in usage, it could be a sign that your furnace is losing efficiency as it ages. The solution to this might be a furnace tune-up from Comfort Air.
  • Is your furnace making strange noises, like loud bumps, hisses, or cracks? It might be a sign that something mechanical is no longer functioning like it should, and that your system has major issues that you’ll need to address.

When is a furnace most likely to fail?

Furnaces usually fail while being used most heavily. Since you’re probably not using the system as much during the day and hardly at all during the summer, this means that your furnace is at the greatest risk during winter nights.

When to consider heating repair

Not to state the obvious, but the time people most often consider furnace repair is when their system fails entirely, or is barely functioning. When that happens, call Comfort Air. We offer 24/7 emergency service, and our industry-certified technicians will inspect your system and provide you with an upfront quote on a repair.

That being said, it pays to plan ahead. If you’re seeing or hearing signs that your furnace may be one foot out the door, contact us, and we’ll be happy to take a look at your system. There are several advantages to dealing with repairs before a breakdown:

  • It decreases the chances that your family will be without heat for cold winter nights.
  • It allows Comfort Air to perform preventative maintenance, which may be easier, simpler, and often less expensive than repairing something that is broken.
  • You’ll get an honest assessment of where your furnace is, in terms of age and health. This will allow you to plan for either further repairs, regular maintenance, or perhaps even a replacement system.

When to consider purchasing a new furnace

If your furnace has been in your home for ten or more years and encounters a problem costing more than $500 to repair, you should strongly consider upgrading to a new furnace. A new system may be a better long-term investment of your money than putting more and more into your older furnace. Comfort Air offers a free consultation of any new installs, and we can help you and your family find the furnace that’s right for your home.

Why go with Comfort Air?

 We offer some of the best guarantees in the industry—including our “Fixed or Installed Right or It’s Free” policy—as well as 24/7 emergency service and upfront pricing.

Schedule service with us, or give us a call.